After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant CHIC partner will aim to dispatch it within 2 business days. Once our warehouse receives the goods, a thorough inspection will be conducted before final delivery to you.

Depending on your location in Taiwan, delivery will normally take 7-10 business days from the day of dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘Track Your Orders’ at the bottom of the page under customer service section.

If you order from multiple CHIC partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

Our CHIC partners use DHL, UPS, FedEx, or relevant forwarder partners for international shipments.

Depending on your location in Taiwan, we also provide multiple local shipment options including door-to-door service and convenience store pick-ups.

Our local carrier partners are as follows:

• Taiwan Post
• President Transnet Corp
• Kerry TJ Logistics
• HCT Logistics Co. LTD.

Our convenience store partners are as follows:

• 7-11
• Family Mart
• Hi-Life
• OK

For last minute purchases and international shipping requests, please contact customer service for further information.

 

We include the cost of sales taxes and duties in your order, so you won’t need to pay any additional fees if you are in Taiwan.

 

Standard service: delivery within 7-10 days after dispatch.

Please keep in mind, our shipping times should be used as a guide only and are based on time from dispatch. CHIC cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays.